PRIVACY POLICY

Last updated: 10 Oct 2024.
Your privacy is critically important to us at WOI Traditions ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal information, and it also describes your rights under applicable laws, particularly in the United States.

We may collect and process the following types of personal data:

• Personal Information: Name, email address, shipping and billing address, phone number, and payment information for order processing and customer service.

• Order Information: Details regarding products purchased, order history, and payment details.

• Technical Information: IP address, browser type, operating system, and other technical data collected when you use our website.

• Cookies and Tracking: Information gathered through cookies and similar tracking technologies for analytics and user experience improvement.

We may use your personal information for the following purposes:

• Order Processing: To fulfill and deliver your orders, process payments, and provide customer service.

• Communication: To communicate with you regarding your orders, promotions, or updates.

• Personalization: To provide a tailored user experience and recommend products based on your interests.

• Legal Compliance: To comply with legal obligations and resolve disputes.

We utilize AI systems for processing order details to optimize order fulfillment, inventory management, analysis and improve customer service. Please note that we do not provide your personal customer details to any AI systems. AI systems are only used to process order-related data, such as product information, quantities, and order dates. All personal and identifiable customer information remains secure and is not accessible to AI systems.

We do not share your personal data to third parties except in the following circumstances:

• Service Providers: We may share data with trusted service providers who assist us with payment processing, shipping, and other business operations. These providers are contractually bound to protect your data.

• Legal Obligations: If required by law, we may disclose your information in response to legal processes, subpoenas, or to protect our rights or the rights of others.

And under any circumstances, we do not sell your personal data.

We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure data storage, and regular security audits. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

If you are a resident of the USA, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.

• Correct Your Data: Ask us to update or correct inaccuracies in your personal data.

• Delete Your Data: Request that we delete your personal information, subject to certain legal obligations.

• Opt Out: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting our Customer care.

For California residents, we comply with the California Consumer Privacy Act (CCPA), which gives you the right to:

• Know what personal information is being collected about you.

• Access the specific personal information we hold about you.

• Request the deletion of your personal data.

• Opt out of the sale of your personal information (though we do not sell personal data).

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us, and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business practices. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

WOI Traditions
[Address]
[Phone Number]
[Email Address]